New York City, NY, USA, Xfinity Locations

I ordered a new phone and paid the charges on April 17th, phone was scheduled to arrive on April 22nd then April 26th and 27th. phone never arrived. fed ex has no idea where it is, xfinity started a loss claim with fed ex but has offered me no resolution or timeline for refund or shipment replacement. very close to ending all my services with Xfinity, I’ve been a loyal customer over 20 yrs. i even offered to retrieve a new phone from the Xfinity store and was told id have to pay again instead of a credit to the store. how long am I expected to wait for this to be resolved.

My suggestion is to not trade-in a mobile phone, thru Xfinity. I suggest you sell the phone outright, instead, as phones shipped this way (with the Xfinity/Assurant return shipping label), tend to get lost for various reasons and you'll end up paying for the phone, in the end. I had some difficulty shipping a trade-in iPhone back to Xfinity and also trouble returning a defective iPhone back to Xfinity. As far as the trade-in, the label wouldn't scan correctly at USPS (United States Postal Service). It kept coming up as "INVALID" when they scanned it. So, after making uneventful phone calls to Xfinity Mobile agents and their supervisor, I went to an Xfinity Store to se...

About a week ago I cancelled cable and home phone but kept internet. With the credit left over from last month’s bill my current bill should have been around $15 but the new bill popped up and it’s at the old rate of around $350. Need a mod to help set this right. Edited to add info: I cancelled the two services on 4/28 and they stopped working almost immediately. All rental devices were returned to my local Xfinity store the next day. I asked the phone rep multiple times to verify cost changes and credits and she confirmed. The call took almost an hour for a simple adjustment. My current bill is due tomorrow and I don’t have the $350 to pay. If my internet is turned off for the comp...

My parents have been Comcast customers since 1982, my mom passed away last year and I moved in to help my dad out since he's 78 and has COPD. I'm at my wits end with days of no internet or television. We have been to the local Xfinity store multiple times swapping out the wifi gateway, and now the X1 box for a Arris Xi6 box and still have issues. We get the following rdk errors: 03033, 03004, 03117, 03087 and today a new one xre 03090. 2 of the last 3 technicians state they don't climb trees to fix wires and the 3rd told him he could run his own wires from the outside wire from the backyard to the front of his house. He's a senior citizen on oxygen and you tell him...

I've been an Xfinity internet and Xfinity Mobile customer since June of 2025 when I switched away from my Comcast Business account. I pay for 5 lines of unlimited plus Mobile Care for my line at the cost of $17.00/month for my Apple iPhone 16 Plus 256 GB. I dropped the phone roughly a month ago and broke the screen... I processed a claim with Assurant and was told I had to wait for it to process. They then told me I did not have coverage on that line despite my Xfinity statements showing my $17/mo payment for 12 months prior on that specific line. I then contacted the Xfinity Mobile online chat customer care service who told me I had coverage and needed to talk with Assurant again. ...

I have spent hours upon hours on the phone with Xfinity and no one can seem to help me. They put a restriction on my account saying I had 2 payments in a row that did not go thru when that is in fact not true. I contacted support to cancel the payments so I could pay with a different card and the associate cancelled the payments and my other payment form went thru fine. Every single person says they cannot help and that I need to go to an Xfinity store to pay from now on. This was their fault they are classifying these payments correctly. I’ve escalated to supervisors and no one can help me and at this point I would almost just rather cancel for this big hassle.

I just returned from visiting my elderly mother who can be easily confused but still independent. She called Xfinity 9 days ago to get help. My father (with dementia) had been ordering pay-per-view, racking up $70 in charges last month alone - he has no idea what he is doing. So my mother called Xfinity support to disable his ability to order on-demand movies or new services. She spent 4+ hours on the phone over two days and appears to have been signed up for a new mobile phone line that she doesn't want, and in the process of getting "support" she provided her SSN and a bunch of other personal information to the agent. She never did get help with her original issue. I l...

So at the end of March my wife and I decided we wanted to sign up for Apple TV+. They had a few shows we wanted to watch. I remembered hearing about the Stream Saver bundle with Netflix, Peacock, and Apple TV+, and we already had Netflix, so I decided to look into the bundle. I think it turned out that the bundle with Netflix with ads was about the same price (or maybe cheaper, I don't remember) than my Netflix plan without ads, so we decided to get the bundle so we could have both Netflix and Apple TV+. Activating Netflix went smoothly. Apple TV+ had no Activate button on my [xfinity.com/yoursubscriptions](http://xfinity.com/yoursubscriptions) page. I chatted with a live agent, a...

Hello Everyone, Just wanted to send out a message regarding transferring your Xfinity mobile number from a iPhone SE gen2 or gen3, to iPhone 16e or 17e. The issue i was having is once i transferred my date from my iPhone SE gen2 to an iPhone 16e, the phone number transfer cannot be completed. I have done this multiple times with unlocked phones i have bought off Amazon in the past, With no issues. I had gone to the Xfinity store for help and they gave me a phone number for tech support, they tried on their end to get the phone number to transfer. I was on the phone for almost 2 hours, which is fine glitches happen. They were super nice and understanding, no complaints about that. But now...

Help - I tried chatting with Xfinity assistant, but ended up going in circles. I did a move online via the Xfinity app on Monday April 27th for a May 1st move (I have internet service only with Xfinity). The app told me I would need a new gateway, and that I would have to return the old gateway. The new gateway was delivered April 27th. Fortunately, I was able to go to the new place and retrieve the package (I don't know why it was delivered before my May 1st move date). There was no prepaid shipping label for the old gateway in the package with the new gateway. On Friday May 1st, I unplugged the old gateway at the old place, and plugged in the new gateway at the new place, and succe...

I previously had gen 1 airpods, but they recently decided to no longer work. I had already been looking at other earbuds, but it's so hard to find anything. My ears are shaped weird, so the way that ear buds fit plays a HUGE part in deciding what to go with, but I cam't fond anywhere to try them on. I've check the xfinity store, but they don't even carry Galaxy Buds. I checked my local best buy, but all buds are kept in glass cases. I only know 2 people who use wireless ear buds, and neither are what I'm looking for. How can I buy a pair if I can't test them out? This is a big financial decision Any advice?

In late January of this year I was scammed by an Xfinity chat representative into entering into a three year contract for an iPad with Xfinity Mobile in exchange for a significant discount on my Triple-Play package. I agreed to the terms and conditions for the Xfinity Mobile contract and my credit card was charged a $39 setup fee. When it came time to receive the Terms and Conditions for the lower-cost Triple Play package, the contract failed to load, and the representative disappeared from the chat. A new representative joined the chat. I informed him that I needed to complete the second transaction for the Triple Play. He informed me that the previous agent made an error and that my entir...

**HELP HOW DO I SPEAK WITH A SENIOR MANAGER AT XFINITY?** I am at an impasse on April 12th, I tried to download an ESIM for an upcoming trip to Europe, I couldn't do that because my ESIM was locked. Right away I contacted Xfinity and was told by chat that in order to unlock my ESIM, I had to pay off my device in full. That amount was not expected but I did it so that I would be able to have an ESIM in Europe. The next day I checked and saw that my ESIM was still locked. The reason for this, was that Xfinity didn't disclose that I also had to have my device longer than 60 days, I had it about 30 days. I spent the next 3 days on chat lines, by phone and at the store trying to u...

I looked all around the settings and I could not find a toggle to turn these notifications off. The only toggle I can find is to turn it off for the whole app but I just want only the promotions disabled as I still want the login notifications for two factor and that's it. I know on android, there is a toggle in the setting app that should do this but I can't find it on iOS.

Been with Comcast/Xfinity for 10+ years. Have a cell line through them for the sole purpose of getting a better price on internet. Don’t really need the phone so I give it to my buddy who doesn’t have one. Last pricing promo expires. Prices go up. Go into the branch to see if I can lower my prices. Get a new plan with new prices. Everything seems okay. Few weeks later, I get double-billed for internet, for both the old and new plans. Unexpected expense overdraws my bank account, triggering an NSF fee. Go into the Xfinity store. Receive canned responses. Xfinity: “Probably the last bill for your last plan, etc.” Me: “No” I explain it to them, showing them the paperwork. Xf...

(Reposting from a new account since I lost access to my original one — linking my previous post below for full details.) [Link to previous post](https://old.reddit.com/r/Comcast_Xfinity/ comments/1syienk/packet_loss_on_xb8_modem/?ref=share&ref_source=link) I went to the Xfinity store and replaced my XB8 gateway with a new unit (XB8-T), but I’m still experiencing the same issue: - Intermittent latency spikes (300–800 ms) - Packet loss during these spikes This happens on a wired ethernet connection (with different cables) and across devices, and there’s been no change after the hardware swap. Based on prior testing (detailed in the original post) and PingPlotter results, ...

Hello, I am so glad I found this sub! We have been getting the run around from customer service and the in store employees. Well, not the run around.. its just that our situation is a bit unique and I think they just genuinely do not know how to mitigate it. My husband and I went in store a couple months back to look at a new phone for him to finance. He picked the Z-fold and we were approved. The girl who was helping us said that they did not have any in store and she would order it. We specifically asked where it would be delivered because weve had quite a few issues with our address being wrong and wanted to make sure they sent it to the right residence. Her reply was, "the address...

I have NOW mobile phone in WA. My mom(95)needed home internet in OR. Went to xfinity store picked up NOW internet "home kit". Couldn't get the mac number to be accepted. After several agents "helping" found out they deleted my account with xfinity so it won't let me add a device when there is no account. My credit card charge for the NOW modem went through and I can't get any help to REACTIVATE MY ACCOUNT or input the correct mac number into the system to initiate service. What should I do?​

Bodycam footage from 4/6/2026. At [5:30](https://youtu.be/7lHxPSakb2Q?si=v8cjtU0ynRMSnw0U&t=330) the officer tells a store manager that he has two cases of employees at this Xfinity store stealing customer credit card information and putting it in their phones for digital payments. Given the culture I've experienced when I did business with Comcast, this doesn't surprise me.

I’m reaching out because I’m stuck in a difficult situation with a "Serviceability Block" at my new home in San Jose. I just closed on my house and moved in on April 7th. When I tried to set up my Xfinity internet, I was told that I couldn't start a new account because the previous owner has an unpaid balance of over $2,000. I have already visited a local Xfinity Store and provided my Closing Disclosure and ID to prove that I am the new owner and have no connection to the previous tenant. A ticket has been opened, and I’ve received a confirmation text, but the local staff told me they don't know how long it will take to clear the block. I cannot be without intern...