Xfinity Locations

Hey all, I tried going from iPhone to Samsung and ordered the Galaxy S25 Ultra however it is far too large for my small hands and I’m already missing my purchased content. I didn’t expect it to be as much of an issue as it is. I’ve only used it for a few hours. If I go to the Xfinity store, can I exchange it in the store for an iPhone same day or do I have to mail it back in?

am formally escalating a month-long systemic failure to provide the basic equipment required to use my service. Since March 27th, I have been stuck in a loop of incompetence that feels less like "customer service" and more like a ghosting campaign. # The Timeline of Failure: * **3/27 - The Store Visit:** I went to an Xfinity store to get set up. They provided a router that is **incompatible** with my extender. To make matters worse, they failed to include a power cord or coax cable. I actually had to go out and buy these out-of-pocket just to get the wrong equipment to turn on. * **The Shipping Black Hole:** Over the last three weeks, I have attempted to get the correct route...

Hello xfinity, I am in a unique situation wherein I have a phone line as part of a family plan which belongs to my ex. I am neither the account owner or manager on that account and I need to move my phone line out and have my private plan. I have visited the xfinity store in my town and they aren't willing to do it without the account owner's physical presence. i would do it if it was that easy. hence the reason I am writing here to get some help in this matter. Happy to share any information needed to get my issue resolved. thanks!

Hello, we are experiencing almost-daily (and sometimes multiple times a day) disconnections from the Internet. This has been ongoing for well over a month. There have been no outages in our area. This is a serious problem for us as both my roommate and I work from home and need to be online during work hours. We have tried multiple solutions including: troubleshooting via the app, rebooting the modem multiple times a day, exchanging the modem for a new one at the Xfinity store, and having service appointments with technicians two separate times. The service continues to fail frequently and sporadically. What are the next steps? We need this to be fixed, and the technicians so far have bee...

I had an XB7 gateway that I upgraded two weeks ago to an XB8. First XB8 had issues with stability so yesterday I went to the local Xfinity store and swapped with a new XB8. Now anytime I do tasks with any sort of upload requirement I get ping spikes into the 300ms and 5-10% packet loss. I'm in the Indianapolis Area

I have a credit score over 800. I want to upgrade my phone from iPhone 13 to 17. I tried to do it online but got denied, after which I realized I forgot to unfreeze my credit. I’ve gone into 2 Xfinity stores now that I have unfrozen my credit but nobody knows how to help me. One guy gave me the phone number For TransUnion, which is NOT needed because I’ve already unfrozen my credit at all three credit bureaus! you’d think xfinity would be happy for me to pay them more money each money! any ideas how to get this fixed? or how long I need to wait to apply again online? thanks!

Hello, after a long process, a local Xfinity store was able to issue me a physical SIM card activated to my account as my BYOD device (OnePlus 12R) seems to be marked as not supported in the Xfinity system? Now, trying to insert this SIM into my phone results in this exact log entry: > 04-13 20:38:38.144 05018 05018 D OplusSST/0: Register denined with EMM cause 8, take as PCO state 5 which corresponds to: > EPS services and non-EPS services not allowed indicating that the Verizon cell tower is rejecting my phone completely. Is it possible to have my phone's IMEI added to the Device Management Database? My phone [should be](https://www.androidheadlines.com/2024/02/on...

I just went to pay my bill and it's almost doubled with no notice (and it's not late). I've been trying to talk to an actual person but it's very hard. I may be forced to go to an Xfinity store smh.

​I am looking for an Official Employee to help with a backend provisioning issue. I am an Xfinity Gigabit customer and recently transferred my service to a new address. Since the move, my Peacock Premium subscription (included in my plan) has stopped working. When I visit xfinity.com/activate-peacock, the page loads but does not show the "Activate Now" button or any option to link my account. It appears my Xfinity identity is still tied to the old account’s entitlement and hasn't migrated to the new one. My peacock account is not showing an active subscription. I've tried chat and spent and Visited a physical Xfinity store. They confirmed my plan and the "Mov...

I’m looking for support transferring internet services and premium channels from our current Xfinity package to the bulk account at the assisted living facility. facility said this should be easily done but that nothing will work until we confirm transfer/activation in our new unit. we’re moving in Tuesday am and so far no one at xfinity stores/numbers can help!

let me preface this by saying I currently work for AT&T, so I'm used to getting crapped all over by customers who are rude, angry, ignorant, stubborn, technology challenged (but no way in **** they won't have a smartphone), viciously hateful, and every other descriptor you can use. Even though I only have been at AT&T for a year and a half, I've never not been number 1 or 2 in my store. im not kidding, I was top in my store from the first month on the salesfoor. I don't even have to be unethical like my peers who really shouldn't even have a job. but, in the last year, at&t has essentially torpedoed the store. I went from making about $23-27...

Heya, its crazy that im turning to reddit for something like this but calling comcast/xfinity and waiting on hold, fighting the automated system, and dealing with people who are all saying different things has brought me here. So I have a 2000up/2000down FIBER plan with comcast xfinity right now. The XB7 is only delivering about 600/700 (1/3rd of what I am paying for). The reason is because the XB7 only has 1 port above 1g, and that red port is used for the nokia fiber epon thing. The XER10 has 2x 10g ports (1 for epon, 1 for WAN) but everytime I call in to try to get this thing ordered I get told something else. 1. "we need to send a tech out and schedule an apt 2 months f...

So we bought 2 phones when we signed up for mobile service in October. The sales rep sold us a "care plan"; said we would have unlimited free screen replacements and that we could take it to local service repair facilities to fix same day. Flash forward to last week. My daughter dropped her phone and it broke. Filed the Assurant claim. They specifically said there are ZERO service centers (IN THE CHICAGO AREA???) and left us with 2 options. 1: PAY $100 to replace the phone; 2: mail it in and wait literally WEEKS to have it fixed if the parts are even available in stock. My daughter needs her phone for work so we opted to just pay the $100 and have them send her the replac...

I really didn’t expect to be back here again, but this is now the **second time** I’m dealing with a trade-in issue with Xfinity Mobile. **Background (why this is frustrating):** A few weeks ago, I posted about how an Xfinity store misled me into missing a promo and forced me into a mail-in trade-in (which I specifically tried to avoid due to a bad past experience). Support responded and gave me a $50 credit for the inconvenience — but I still had to proceed with the mail-in trade-in. **What I did this time (to protect myself):** Since my previous trade-in was “lost,” I took extra precautions: * Recorded a full video of the device condition * Recorded the entire boxing proc...

I need real help, not AI or worthless call center employees. I called to cancel my Xfinity internet as it was $135 per month, plus basic tv cable that I wasn’t using. I was offered $65 per month for 1 gig speed price locked for 5 years. So I agreed. I’m actually being billed $75 per month plus taxes, and I only get 400 mbps. Called several times, it’s fixed for that bill and then goes back to the higher one next month. But this is just the beginning of the problems. I was offered an Xfinity mobile line for $10 per month unlimited data for the first year. And they would pay off my old phone which was an Apple 15 pro with AT&T wireless. Then I got a discount for a new ph...

Hi. Last Oct 2025 I upgraded my old iphone 11 to a 17Pro. I did this over the phone with a Mobile agent. The agreed upon amount was $29.17 per month. When I realized that I was getting the wrong color I refused to accept the phone as I was advised to do by XMobile. I was charged $29.17 twice and then it went to $45.83. In November an XMobile agent tole me adjustments would be made in the early part of the years. After many hours one the phone with agents and two visits to the Xfinity store, my account is still not rectified. Also, I was charged $25 to activate my phone even though I have been using XMobile for over 10 years. I have all the documentation to verify what I am stating.

tl;dr - I'm having internet issues and I'm curious about the best deal in Pittsburgh with the least headache. I can connect to an Xfinity hotspot from my house for $10 a month. Does anyone use this for their main Wifi? Should I just switch to a 5g hotspot from T-mobile? I'm currently paying $70/month for internet from Xfinity. Is there any advantage to Xfinity vs Fios? Does anyone use Greenlight Wireless? I'm hoping someone else has researched this recently and share their results. *The long version:* A few years ago, I bought my own modem/router so I didn't have to pay Xfinity $15/month to rent one. On Monday, I spilled water on my desk and fried my ...

This is the ridiculous hoops you have to jump through to request a copy of YOUR invoices.

Had to go to Xfinity store to close account and open an account in my name due to husband passing away on 3/20 and to get new promo rate because on 1/2 income I sure can’t afford the $40 per month increase. I didn’t think this would be a big deal. Had bill and death certificate. Waited only about 45 minutes to talk to someone, he spent a ton of time typing on his notebook after asking me a few questions and then asked a few questions, typed some more and moved me aside with instructions to call a number, answer the same questions he just asked and upload a photo of the death certificate. Then he proceeded to help 2 or 3 people behind me to “catch up the line”. He returned to me and ...

I recently bought a new Apple Watch SE 3 directly from Xfinity and have been trying to get it activated for the past week with no success after multiple phone calls and chats with representatives. Several reps have claimed it will start working shortly (1-2 or 24 hours), but nothing has changed. This is the message I get when I try to activate through the Xfinity app: Sorry, we are having trouble Please try again. If you continue to experience issues, please chat with Xfinity Assistant so we can get you up and running. Chat with Xfinity Assistant And when I try to activate through the Apple Watch app, I get this: Sorry, looks like we are having technical difficulties. Please try again. ...