New York City, NY, USA, Tmobile Locations

Hi Guys, I wanted to detail my chat experience with TM last night and get your opinions. Let me preface this by saying that I understand what customer service/care folks deal with. I've been a sales manager for decades and we're only as good as the customer care folks who support us. I've been with T-Mobile/Sprint since 2003 and have 3 lines. I was looking to upgrade my S24U to the S26U, with a $160 balance remaining. I asked the CSR what he could do for me as I'm constantly being courted by other providers, although I have no desire to change what isn't broken. He told me about the healthy trade-in discount and how he could save me $ by moving us to a diffe...

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I went into my local T-Mobile store to pay off my Galaxy buds and finance some new Apple ear buds for my wife. The salesman a few times asked if I wanted to apply for the new T-Mobile Visa Card, I said I'll think about it, but I'm not going to. He said I can get $50 credit on my account and I'll get money back whenever I used it and I could use it to pay my monthly bill. I have way too many credit cards and bills to even think about that. My wife was thinking he might get bonus every time he has someone signs up or applys for one.

New Sealed Google Pixel Pro 10 XL 256GB Obsidian - Factory Unlocked - $815 Shipped - $780 Local , If you are local, I am willing to meet at a Verizon, AT&T, or T-Mobile store if you would like to activate the phone on-site. [https://imgur.com/a/pixel-10-pro-xl-ycqeE1e](https://imgur.com/a/pixel-10-pro-xl-ycqeE1e) New Sealed AMD Ryzen 5 7500X3D + MSI B850M-VC Pro Motherboard Bundle - $245 Shipped - $225 Local [https://imgur.com/a/dBkH9WO](https://imgur.com/a/dBkH9WO) Local is Twin Cities MN Edit: Two of each is available

Back in October 2025 I switched from Xfinity to T-Mobile for two phone lines and a watch line at a T-Mobile Experience Store. After being charged significantly more than what was quoted to me, I found a better deal back at Xfinity for a third of the price. I ported my numbers out to Xfinity, went to a separate T-Mobile store to get my transfer PIN, returned all equipment on 10/30/25, and explicitly requested cancellation of all three lines. I have the equipment return receipt to prove it. Turns out T-Mobile never closed all my lines. I've been getting charged for 1 voice and 1 watch line for approximately 6 months. To make matters worse, I couldn't access my T-Mobile account onli...

Hi all, I went to a T-Mobile store yesterday and got talked into getting two Samsung tablets “for free”—basically just paying taxes and the lines. What they didn’t tell me was that the plan was only 2GB. I used one of the tablets for maybe 1–2 hours last night and already burned through all the data. The salesperson made it sound like everything was unlimited and all that, so I went along with it. I called T-Mobile support today to switch to an actual unlimited plan, but they said it would cost more. At this point, I just want a refund and to remove both tablet lines from my account. Support told me to go back to the store and handle it there. What’s the best way to go about thi...

We have decided to implement a monthly thread in which users can buy, sell, and advertise--breaking rules #1 and #2--so as long as it is contained within this thread. ​ Comments will be sorted by "new" by default. ​ Use this thread to: ​ \* List items OR services that you are attempting to sell. While not required, you are encouraged to list the price(s) you are requesting. \* Solicit items OR services you are in search of or in need of. Again, while not required, you are encouraged to list a price you're comfortable paying. \* Advertise anything and everything, so as long as it is still relevant to Lincoln--promote a concer...

I got the return label. In the description, it says: "Ready to return the equipment listed below? Either stop by a participating T-Mobile store and drop it off there to complete your return or follow these three steps to ship your equipment to us." Is there a way to return it at a T-Mobile experience store?

Since Monday at least, my TMHI connection has been dropping frequently, like every few seconds. I have had TMHI for a couple of years, and it has been mostly solid, but in the last few days I have been unable to use an SSH connection, and other things seem to be having issues. I work from home and use SSH to connect to our remote computing cluster and I can connect, but after just a few seconds I either get a "Closed by remote host" or "Connection reset by peer", and the connection is dropped. I've tried to do quite a bit of troubleshooting on my end, including: * Reboot Gateway (KVD21) * Reboot Router (Ubiquiti EdgeRouter 4 running OpenWRT) * Reboot Switch (Cisco...

I am completely convinced that number transfer pins do not exist. Trying to transfer to T Mobile. T Mobile store guy told me to get my account number and my number transfer pin. I tried to do it then and there in the store, but couldn't access my account and got locked out due to ****** two-step verification ****. Later after leaving I reset my password and got into my account. It's borderline impossible to even find the words "number transfer pin" anywhere. But after asking the ATT chat bot, it gave me instructions to a nonexistent directory. Something along the lines of account profile > manage /remove account > settings > transfer number. There i...

I recognize this has been asked before, but the most recent thread I could find was 7 months ago and I know things can change quickly. My wife and I (2 lines total) are looking to switch from AT&T to T-Mobile and both upgrade our iPhones, which we have entirely paid off. We have a Sam’s Club membership so I’ve been trying to read up on if it would be a better deal to switch through Sam’s or through a T-mobile store. Any advice?

I read her on Reddit that T-Mobile credit card was offering a $50 sign up bonus and would help a T-Mobile rep at a store if I signed up with one of them. I have family who work in the difficult roles of retail sales always having to worry about their numbers. I thought I help a retail sales rep sign me up for it so I called a T-Mobile store a couple miles away and the employee said there is no $50 promotion but can help me set up autopay so I declined and signed up and got approved for T-Mobile credit on t life app without $50 bonus. I logged onto t life app and now is offering a $50 bonus if I apply for T-Mobile credit card…which I obviously cannot because I got approved for one 2 days ...

I purchased a wifi backup system from T-Mobile last year (June 2025) and the store failed to provide a pin at the time. After months of trying to access my account, along with hours spent in a T-Mobile store, I canceled the account (this in itself required additional trips to a T-Mobile store). We were finally promised by the store personnel as well as the T-Mobile person they called (I talked with this person directly) there would be no balance due and everything would be closed. This was December 2025. Now I'm getting past due notices for amounts of the base monthly rate along with fees. I'm tired of their lack of ability to help and manage this issue. I've submitted a B...

If you're going to a T-Mobile store employees are being told to get people to use self check in on the tlife app and it's a goal that they're being held accountable for. Get prepared and don't fight the reps.

I have a T-Mobile 55+ Go plan that is suspended for non payment. The story starts with me going into the hospital with Cardiac arrest and spending 4 months in the hospital. Unfortunately while in the hospital my autopay debit card expired and my new card was in the mail which my family put my mail on hold. I had a iPhone 16 Pro which I was making monthly payments on when I went into the hospital. Problem is the hospital lost my phone even though they used the phone to call my family while I was in ICU. So a family member bought me a new iPhone 17 unlocked from Apple and activated it with Visible with a new number. I was unconscious while all this was happening so when I regained conscious...

Hello! I recently canceled my home internet service with T-Mobile on Mar 22nd this year. It was the day before the scheduled auto-pay, but I had asked if the payment would NOT be processed and the customer service representative had stated it would not. Unfortunately, the next day happened and it still was processed. On my second phone call with T-Mobile, I asked the representative for clarification and they said I should see a refund or partial refund by April 4th, based on cycle usage. I waited, had disconnected the box long ago (like on Mar 24th), and had already returned the box to a T-Mobile store, but yet no change on Capital One account. So, I made a third phone call asking again...

Hey all, just had a frustrating experience at the T-Mobile store and wanted to know if anyone could confirm this for me. I bought an S25 Ultra on a brand new Exp Beyond plan with the Protection 360 coverage a few months ago but didn't purchase a screen protector at the time since I already had a phone case and protector from dbrand ordered and on their way to me. Fast forward to last week, I broke my dbrand screen protector, and decided I'd go to the T-Mobile store to purchase a new one so that any future breaks would be covered by the P360 plan. When I got there, the rep informed me that I could still buy one from them today, but I'd also still need to pay for any replaceme...

I've had T-Mobile for years since I was apart of Sprint, for the first time my phone has a mechanical issue so I went on the site it told me to go to a T-Mobile store which I did and the people were confused since my phone was bought from Samsung unlocked, we got to a point where they would put in a claim and get a new phone for me ordered, just they couldn't since my phone is the S25 Ultra 1tb and the highest storage they could order was the 512gb, if I knew this would be the outcome I would have just bought the Samsung insurance for the phone.

​ Hello everyone today I'm going to be talking about my first dap, but it didn't start that way. **** I'm not even sure if it qualifies as a dap, but it's got one **** of a story. As you can see in the picture it's cracked and beat up to **** I've had it for 6 years and it's still a beast. That's right we're talking about the Samsung s10 plus. Quick tech stuff, built in, beast of a 3.5mm jack, Qualcomm Aqstic (Snapdragon) WCD9341 with max capabilities of 32-bit/384kHz audio, but everyone knows this number is a lie, android locks everything in at 48khz, and it absolutely hates ever going over 24 bits. But there are work around tha...

Look, I know this has been asked, but I wanted some thoughts on this pricing. I believe that you can really only do pricing in one of two ways. Either by hourly or per pane. I've been trying to nail down my pricing. Here is my example. There is a T-Mobile store in Shelby, NC in a strip mall. 5 Small Panes 4 Panes 2 Doors Now pricing by hourly tells me about 40-45$ for this. However by pane/by door tells me about $20... My questions are this: Am I putting the right time in for these windows? $100/hr 180 seconds ea for the large panes 120 seconds ea for the small panes and doors For the per pane price is it $2-3 a side ? What have you had luck with for storefront windo...