T-mobile Locations

Good Evening All, As the title says I am upgrading my phone of 9 years the Note 20 5G (T-Mobile) to my newly purchased Galaxy S24 Ultra and I am using the Smart Switch app and I set the Note 20 as the "SEND" phone and set the S24 Ultra as the "RECEIVE" phone and I am connecting via a USB-C-to-USB-C cable. The Note 20 doesn't send anything to the S24 Ultra and it is odd because the S24 Ultra wants to send to the Note 20 o\_O Even on the wireless option it's the same thing S24 Ultra wants to send to the Note 20. Both Smart Switch apps on the phones are updated to the latest versions I don't know what else to do besides going into a T-Mobile store and hav...

Location: Ohio, USA (2023), currently in Utah, USA In April 2023, my fiance and I purchased a T-Mobile WiFi box under a 14 day free trial. We weren't getting the internet speeds we were wanting, so we decided to do a return. We went back to the original T-Mobile store we purhcased the box from, and the store manager let us know we have to process the return over the phone and ship it back to the warehouse (We have later learned this was false information). We called in and chatted about doing the return and closing the account. They sent us the shipping label and we shipped the item back within the 14 day return period and they have it marked in their system as received. The fol...

​ My Android OS was last updated when I switched to Mint in March of 2025. I have verified all of my settings as shown on the Mint site and they are correct. My phone is a Samsung Galaxy S23 Ultra that was originally purchased (and unlocked) from AT&T. SM-S918U I've googled this exhaustively and all I'm finding is that I should take it to the T-Mobile store and beg them to help me. I have verified that the CSC code on the phone is AT&T. Can anyone with an Android phone tell me how they're getting updates?

\*\*UPDATE\*\* when we were at the t mobile store to confirm it isn’t in their inventory and 100% unlocked. I called 2 metro pcs agents, the 2nd one was very helpful and spoke with her supervisor and said shes submitting a ticket to their technical team to get through provisioning, basically their tech team has to be the ones to insert this IMEI number into their database in order to recognize it. had to wait 24 hours, called today and FINALLY it worked. So if you ever run to a similar problem it’s very easy to get through just some of their agents make it very difficult. thank you all

I'm hoping some T-mobile pros will be able to help me out with this situation. The TLDR is that I opened an account back in November and switched 2 lines from Verizon over to T-Mobile. I financed 2 phones for these 2 lines on a $0.00 per month payment program. I did this via web order. These 2 lines were never put on my account, and instead put on a temporary account (according to T-mobile support). I've been using these 2 phones for the past 5-6 months until yesterday the sim/esim no longer worked and essentially reduced the phones to iPod touches. T-mobile says there's nothing they can do. Now for the long version... I'm going to list the order of events as they happ...

Hi everyone, I’d really appreciate your help! I know this topic has been discussed a lot, but this is my first year in the U.S. and I’m still not very familiar with how things work. I’m an international student, and I’ll be back in my home country for about 4 months this summer. I’m not planning to use any data on my T-Mobile line at all (I’ll have a local SIM in a backup phone). I just want to keep my T-Mobile line active to receive SMS messages from my banks and similar services. Also, I’m on a family plan with 5 people total, and the other 4 lines will remain active and used in the U.S. during this time, if that makes any difference. Do you think this could be an issue? ...

NOTE: I am ranting, but I am legit asking this question because I need to speak to someone higher up. I plan on reporting everything to the BBB at this point because I'm already in for a penny just trying to pay for my internet I've spent a full work day trying to give this ******* company fifty dollars because multiple people have incorrectly set up my account making it impossible for me to log in and pay my bill. I went IN STORE two weeks ago to fix this, they made me make a new account with a new email, said it should it be good and set to auto pay, and this morning I get a message that the account is suspended. Go to the T-mobile store after work (6pm, closes at 8) and the do...

I switched from Verizon to T-Mobile in March 2026 based on a written commitment from a T-Mobile sales representative confirming a $34.58/month bill credit over 24 months on an iPhone 17 Pro trade-in deal. The net phone cost was confirmed at $19.59/month in the chat transcript. When my account activated the next day, the credit applied was only $13.34/month — $509.76 less than agreed over the contract period. I have the original chat transcript and cart screenshot documenting exactly what was promised. What followed was a textbook stalling pattern: — March 29: Escalated to "manual corrections department," promised 4-business-day resolution — April 3: Nothing corrected. Rep...

Hi there. I have been trying to convince my family to go to T-Mobile and take advantage of the iPhone 17 Pro "on us" (with trade-in) deal for a few weeks now. Especially because we are on a Go5g Next plan which means we get an upgrade every year if I am remembering things correctly, and none of us have actually upgraded since the iPhone 15 came out. It was just a matter of getting my parents and siblings to actually get up and go to the T-Mobile store. Stupidly, I did not check the expiration date on the offer because I am so used to T-Mobile always having these deals around on the latest iPhones. We've been taking advantage of them for years. Today when I went over onto ...

Acronyms: - OP7P (OnePlus 7 Pro - GM1917) - OP13 (OnePlus 13 - CPH2655) - OP15 (OnePlus 15 - CPH2749) - OOS16 (Oxygen OS 16) **TLDR: If you're on OnePlus devices in Canada, Rogers and Telus are [probably?] the best bet these days, as reports are that VoLTE/VoWiFi works 100% with OnePlus devices [Rogers' VoWiFi apparently works internationally also] but Bell/Virgin won't roam on VoLTE in the USA.** **UPDATE: To fix the VoWiFi airplane mode only issue on Telus and potentially other carriers with this configuration: Use Nova Launcher or something similar, go to Activity, then Phone Services, then Wi-Fi Calling Preferences. Set your wifi calling preferred accordingly t...

I lost my phone and I don’t have find my iPhone turned on… will T-Mobile deny my claim if I file one? I’m so upset that I lost my phone can someone answer that for me? The T-Mobile store told me that they would send me a new phone with deductible but I’m not 100% sure??

Any experts out there for this oldie? It makes connection here to T-Mobile Croatia showing MCC/MNC 219-01 and a strong 2G/GSM signal strength. When I try calling a number it gives me a busy sign (4 short beeps). If I try calling it, I get a message from carrier that the person/number is currently not available. I asked the folks at the T-Mobile store and they said, they aren't blocking any devices from network access, but who knows... I can't get anyone from tech department confirm that. There is no lock on it as far as I can see, I also did a 'global reset' and it worked fine using the 000000 factory password. Any ideas if I can make it work? Otherwise I'm afraid...

Rant / Advice Needed I recently visited the T-Mobile store at Capital City Mall in Camp Hill, PA to upgrade my iPhone 13 to an iPhone 17. At the time, I was on the Magenta Max plan and made it very clear from the start that I did NOT want to change my plan. Despite that, the manager spent over 30 minutes trying to convince me to switch plans, repeatedly claiming it would “save me money” and give me a “better deal.” I clearly said multiple times that I was not interested and that I was in a rush. I also asked at least three times to see a clear price and benefit comparison, but that was never provided. I even explained that I rely on my current plan as an Uber driver, especially fo...

Rant / Advice Needed I recently visited the T-Mobile store at Capital City Mall in Camp Hill, PA to upgrade my iPhone 13 to an iPhone 17. At the time, I was on the Magenta Max plan and made it very clear from the start that I did NOT want to change my plan. Despite that, the manager spent over 30 minutes trying to convince me to switch plans, repeatedly claiming it would “save me money” and give me a “better deal.” I clearly said multiple times that I was not interested and that I was in a rush. I also asked at least three times to see a clear price and benefit comparison, but that was never provided. I even explained that I rely on my current plan as an Uber driver, especially fo...

So I had T-mobile home internet for several months, received the router/unit from them, hooked up, no problem. Xfinity(who I also loathe for reasons) has been offering sweet deals on internet with a locked in price. So in January I decided to switch. Went to a T-mobile store to move one phone line and cancel the internet services. Relatively easy, but I was told I couldn't bring in the unit until the service had run out(ie cancelled on the 12th, service was paid to the 19) and a return label had been generated. Fine, so I wait and it kinda slips my mind. I get a text message that a $220 non return fee has been added to my bill on Mar 5. I try to go back to the store with the equipment...

Have T-Mobile insurance with a zagg screen protector under this policy I get unlimited screen protector replacements but the past month has been a struggle finding a 17 Pro xtr screen protector. Local T-Mobile store has zero stock for the past month they advised me to go to slower location and guess what they have zero. They decided to order me one from zagg and that order is taking 3-4 weeks. I am assuming zagg is struggling with the war and not having inventory in the US. We'll going to remove insurance tomorrow since a screen protector is impossible to find. Amazon it is. Any ideas?

Looks like there is a lot of confusion around the new T-Mobile Device Promo Restrictions. I’m not a T-Mobile rep but this is what I found out. Feel free to correct me if anything is inaccurate. * Two device promo restrictions seem to be two per promotion for each account and not that you can only have two device promos in the account going forward. So, if you have eight lines and then you can only get two devices for each promo. So, get two devices and wait for next promo to upgrade two more devices. * Some free lines are not eligible for these device promos but there are still some that exists which are nearly identical. * In case there are no promos for your free lines then I’m also t...

​ Stopped by the T-Mobile store in Boerne to check out their home internet and ended up getting everything set up the same day. Honestly expected it to be a whole process, but it was super quick and straightforward. The employees were really helpful, explained how everything works without making it confusing, and didn’t try to pressure me into anything extra. They just made sure I understood what I was getting and how to set it up at home. Got it plugged in later and it worked right away If you’re in the area and thinking about switching, that store made it way easier than I thought it would be.

I am in a weird situation. My last carrier was Mint mobile. The plan was ended in January and collected the port out information i.e. account number and PIN on Feb 24. I did not port out immediately since I was waiting for a new sim card from a different carrier to be delivered. When I was trying to activate the new sim card, I failed since "the number is not active"! I thought I'd get another Mint sim card just to activate my number and port it out. When I tried to activate the new Mint sim card with previous account information, I failed again. I called them on March 26 and learned that I cannot port my number from Mint to Mint! I need to get a replacement card and renew...

Anybody saw hit and run incident in Southgate plaza? (White car parked and was hit and run) parking lot between of Metro by T mobile store and Ono hawaiian bbq?