New York City, NY, USA, ATT Locations

Recently purchased a Moto G 2026 and immediately ran into issues with swapping my SIM card from previous phone to the new one. Said carrier locked despite it being from an AT&T store. Went back and they seemingly “fixed”...

I’m looking for advice on an unresolved AT&T trade-in issue. In Jan 2025, I went to an AT&T store in WA to trade in an iPhone 14 Plus 128GB for a $1,000 promo credit. The store manager inspected the phone in person, said...

My husband called AT&T to complain about the high bill for himself and his dad. He’s spent probably 10+ hours with them going up the chain so to speak til he got one guy who is called Adam. Basically they offered to lowe...

This kid Graham Daly showed up to my store representing himself as an official AT&T representative with a fantastic business package for phones and internet. He moved my business lines over from my previous company and t...

I am in the parking lot of an AT&T store right now typing this. I just went to check out the new Z Fold Phones as I was planning to sell my OnePlus Open and get a phone with long term support because of OnePlus pulling o...

Just did an interview with this company called Elite Prime Group. Don’t even remember applying for them. I thought it was a regular job at an AT&T store but it’s a door to door sales job. If you’re in the Metro Detroit a...

Hey, is there anything I can do about this? I’m currently trying to figure this nonsense out. Would it be possible to just return this device to the old att store and transfer to another device with a different store? I’...

I’m in Austin, and I currently use AT&T for about 15 phones for my business. I really, really like the convenience of walking into a store and getting immediate help. My phone plan is out of control price wise, and I’ve ...

Michael was arrested March 30 and charged with felony grand theft after allegedly stealing a $1,200 Google Pixel 9 Pro XL from a man at an AT&T store. According to the police report, Michael entered the store with his gi...

In Dec 2024, my dad and I bought phones at the same AT&T store, and somehow the IMEIs got swapped in their system. Didn't matter for over a year...until my dad upgraded (whole other story). Because of the original mixup,...

Update: Resolved! I took my old eSIM-only iPhone and new Physical-SIM Titan 2 to an AT&T corporate store: they were easily able to transfer my phone number to a phsyical SIM, which I seamlessly put into my Titan. This wo...

Had an issue with my new Android phone not receiving texts, because they kept going to my old device. Guy at the local AT&T store could not diagnose it over the phone so he suggested I call the 611 number for support. I ...

As a brand new AT&T customer, I purchased a new phone directly from the Macedonia OH AT&T store on 1/31/2026. The sales agent, Drake, sold me a phone that turned out to have been reported stolen & blacklisted. I never re...

For airport rides Uber really rakes in. Ive started to take more rides off app. Riders are requesting to sideline Uber and only do business with me. The past few days ive made plenty of money off app. I took one man a mi...

TL;DR - I can't seem to get an area code very far outside of my billing address (either as a new line or a existing line number change) and no one I've talked to at AT&T seems to know why. I'm running into a really odd s...

...that won't split at the seam!! I've been through 3 different cases in the time I've had my 12 mini. The first one I don't recall the brand but I just got it at the AT&T store while buying the phone; the second one was...

I’ve been an AT&T customer for years, and the decline in customer service is remarkable. I recently went to an AT&T store to change my wireless plan. The only acknowledgment I received when I walked in was, **“I’ll be wi...

I have tried to get my phone to set up messages and ft using my number but just looks like this and doesn’t work. I’ve tried logging out of icloud and back in. turning imessage on and off but to no avail. at&t store was ...

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I manually replaced my battery this morning. Everything was working except the ability to call or text. Went to the AT&T store, and the phone was able to make calls and texts from the store. Followed up at the repair sho...