Xfinity Locations

I am unable to access the new Detroit Sportsnet channels on my cablecard/TiVo setup. They only announced the channel 1253 addition yesterday, but I'm missing my Tigers! Tuning to this only throws an error saying Temporarily unavailable and to contact my provider. Xfinity Advanced Tech support claimed on the phone that I could try a cable box from the local xfinity store without messing up my otherwise preferred and working equipment. They also said that the RF levels from my cablecards was "too low" to tune in the new channel. I'm not completely following this. Can you confirm? I am concerned because I know this is a one-way trip if it somehow cancels my cablecar...

I am a California resident. I have tried to cancel my Xfinitity Internet subscription via the app, and the website, but account cancellation options have been removed (even though there are plenty of online options to sign-up or upgrade your plan). Under CA AB 2863, I am exercising my right to cancel online. I do not want a callback. I do not want to go to the Xfinity store. Please help me process this disconnection. If I don't hear back within 24 hours, I will file a complaint with FCC and CA AG.

You may have seen my previous post about being offered a ‘free’ Apple Watch for being a loyal customer for more than 10 years. Came in the mail, was billed. I tried to return it at two different Xfinity stores (as directed), 7 separate phone calls with so much craziness, including a suggestion to resell it on EBay to recoup some of the cost and being given the phone number for the ‘Xfinity Corporate Offices’ which connected me back to the regular Customer Service line. Finally, filed a complaint with Better Business Bureau and literally 2 days later got a call from poor guy who must have to clean up messes. Got the return label about 30 minutes later. Wow! Worked for me.

On Feb 23, 2026, I went in to the xfinity store to get a new mobile phone. We ended up with 3 motorola edge 2025(1 new line and 2 upgrade). In order to get a discount (1 year of free unlimited mobile data), the sale rep created a new xfinity internet account for me. The old account was just 600mbps. I was paying $98.38 a month with home line. The new account that the sale rep created was for 1gig of internet for 5 years at $60. Total was $112 with home line. All 3 mobile phones are on the unlimited premium plan. So I was suppose to get a credit on each phone. Basically don't have to pay for the device for 36 months. After the phone arrived, we went back to Xfinity store to get...

I moved a month ago, and canceled my service. When I canceled I was told I had unreturned equipment, I told them at that moment that I did not - I returned the WiFi tv thing 2 years ago when I downgraded my service and was told to drop the box off at an Xfinity store. So, at the time, I dropped it off at the front desk of the Xfinity store in Arlington, Va, and that was that. Now that I’ve moved, they seem to have ignored all communication with me. I’ve called at least 5 times, and tried chatting but the chat doesn’t work bc I don’t have an active account anymore. One person I talked to said she’d update my account to note the equipment was returned and that was 2 weeks ago and I�...

I am attempting to help my parents "downgrade" their cable service from an older, more expensive plan to the near-identical "TV Plus" plan, which also includes a free 4k box. I am able to make it through to the last part of the checkout with them, however the Comcast site throws a generic error and forces us to go to the store or call/chat for help. Both avenues have netted us a higher price than that which was displayed on the comcast website during checkout. A screenshot of the desired new package are attached. Sensitive information removed for obvious reasons. How can we confirm that the below offer is accurate vs the experiences we had with other support av...

HELP! I have never had a problem setting up a TV until trying to set up the LG G5 TV with the XG1v4 box and XR15 remote (other v4 box paired with our old Plasma was struck by lightning - both worked great together). I picked both the box and remote up today at the local Xfinity store. I keep getting an error message of "Remote not working?". What am I doing wrong? I can't watch any TV as of yet since I am in the midst of setting the TV up and the remote issue is causing issues with the set up. I can't get past the message and am seriously considering looking elsewhere for service if the problem is an incompatibility issue with Xfinity. I have unpaired the old remote, hav...

Looking for help from Comcast reps because this appears to be a processing error. On 2/16 I went to an Xfinity store to return my modem after switching to my own device, which has been active on my account since that same day. I found my receipt, but it shows “equipment issued” instead of returned, which seems incorrect. Since then, I am still being charged the monthly equipment fee. I no longer have the Xfinity modem, my service has been running on my personal modem since 2/16, and there is a store transaction on my account at that exact time. This looks like the return was mis-processed at the store level rather than not completed. Can someone please correct the transaction, remove ...

Last night at about 3:30 Am my card was charged for $269.17. I used to have an account with service but it was turned off at the beginning of January having been paid in full. I called my bank, they told me to call Xfinity, called Xfinity just for one of their Indian call centers to say “yeah there’s no charge on your account” so I call my bank back, and they’ve basically told me that it’s difficult to dispute it because I have an actual business history with them. I go through Xfinitys live agent and came to a deadend because the charge isn’t linked to my actual Xfinity account, so I can’t even prove to them it’s there. My bank reccomended going to a person Xfinity store and...

We left Xfinity Mobile in early March. My billing cycle ended mid-March. I have never been able to actually get my invoice through the app, I click it and it no pdf had ever come up, yet it does for everything else, just never this bill. I need my invoice showing that I paid off a cell phone so I can be reimbursed by my new carrier. I finally got through to an Xfinity Mobile agent via telephone who said she would email me my last 4 invoices and that it would take a day to hit my email and she verified my email address. It has not. It's not in my junk folder. I tried again through the app chat and the chat says they can't access any invoices because I am no longer a customer. ...

https://preview.redd.it/m6d2f6xis9rg1.png?width=1290&format=png&auto=webp&s=f22961392c11c91deb7bde1699ec822a1f10f0a2 Previous post got deleted by representative, I'm not venting, I'm wondering why agents are having different answers to my problem? I'm on the 12-month promotion plan, originally one ended Oct 2025, and went to the Xfinity store, staff helped me renewed for another year easily. Recently, received the info regarding their 5-year price lock plan, so I logged in to my account, started to chat with their online chat support. First agent told me she submitted a request to apply the 5-year price lock plan to my current account, and everythin...

Until this month, I've had no issue staying below my 1.2TB data cap. Now this month I've blown through the limit, and the end of my 'grace month" is almost over. Time to make a change. I think there may still be an option to keep my existing plan and add an unlimited "surcharge," but it also appears the new plans might be a better value. I currently own my own equipment, as I've always ***** the idea of renting, and it seems the new plans include the equipment in the base price. Ideally, if I do go with new Comcast/Xfinity equipment, I can put it in bridge mode, as I have quite an extensive Ubiquiti Unify network. I do also have a voice line through Com...

My in-laws have been spending winters in Florida for over 20 years. He is no longer able to care for himself due to Alzheimer’s and she just called me crying because she got a letter in the mail that an xfinity account in his name is in collections. They always return the box in the spring and pick up a new one in the fall. She said she spoke to the xfinity store in Boynton Beach this spring and they had many accounts at their address that never stopped charging in the spring. She thought they had taken care of it so not sure if the letter is valid or a scam. Can you help? Thank you

Xfinity—My in-laws have been spending winters in Florida for over 20 years. He is no longer able to care for himself due to Alzheimer’s and she just called me crying because she got a letter in the mail that an xfinity account in his name is in collections. They always return the box in the spring and pick up a new one in the fall. She said she spoke to the xfinity store in Boynton Beach this spring and they had many accounts at their address that never stopped charging in the spring. She thought they had taken care of it so not sure if the letter is valid or a scam. Can you help? Beth and Gerald Marshall, 4106 Bobwhite Drive, Boynton Beach, Fl. Thank you

I currently have an older HD DVR set top box for Xfinity that doesn't support 4K. I just purchased a 4K television and I would like to upgrade to a XG1v4 box for my main room, however Comcast makes this literally impossible to do online directly through them, so I've resorted to posting here instead. I would be more than happy to use a free self-install kit, as that seems to be the easiest way to go about it. The nearest Xfinity store to me is out of the way, and I would rather not travel there just to be told that they don't have the box in stock, and have to sit through someone trying to sell me a plan upgrade I don't want again.

**What happened**: I went into an Xfinity store to transfer my eSIM from my iPhone 17 to my iPhone 15. I'm going traveling soon and wanted to take the 15 with me and leave the 17 at home. The store rep initiated the transfer and their system partially associated the iPhone 15's IMEI/MEID with my line on the backend — but the eSIM profile never actually fully transferred to the 15. The 15 would not accept it. After about three hours of the store reps trying everything and calling support, I asked to revert back to the original setup — eSIM back on the iPhone 17 like it was when I walked in. That also failed. I left the store with two phones and zero service. That was over 24 h...

Existing "diamond" customer. Home internet, TV, and cell phone service. I'm not willing to sit on the phone/chat for another 5 hours today; its easier for me to cancel and move services at this point...this is a last ditch effort. In Feb, my son moved back from college and we went to the local Xfinity store and added a box for his (non-smart) TV. My 2/19 bill went up accordingly, showing 4 boxes compared to 3 on the 1/19 bill. My son's Xfinity TV stopped working 10 days ago. The error code, according to phone rep Tier 2 Support, was that we didn't have service for this box and needed to add a 5th box to our plan. When I explained that a) the box worked for ove...

On February 27, 2026 I called Xfinity with my Mother who is no longer living in her home to cancel her Xfinity service effective immediately. On the next business she received an email confirming the request for cancellation. The following Wednesday I went to her home (a 2 hour drive) and unhooked all of her Xfinity equipment and returned it to the Xfinity store in her area and was given a receipt. The person I spoke to on the phone stated the bill would be adjusted and not to pay it because it was a March 1st to 31st bill. The upcoming charges were in the negative (a credit) for more than the bill. So no payment was made. Now they are sending an email that says “you did not make you...

I switched from T-Mobile to Xfinity Mobile in **October 2024** and purchased **3 iPhones** under a promo that gives $2849.99 **in monthly credits for all 3 devices** over 24 months when trading in 3 iPhone devices. I followed their instructions exactly: * Shipped **both phones in separate boxes. I have all pictures of the phones and boxes.** * Used **the prepaid labels provided by Xfinity** * Dropped both packages at USPS then **got confirmation from Xfinity on 12/19/2024** saying that **all 3 trade-in devices was received and accepted with a total trade-in credit of $2849.99 and the credit will be available in next 1 or 2 bill cycles.** Here’s where the nonsense starts. *...

Hi Mods, I am assisting an elderly neighbor of mine who is in her eighties and have some questions to make this as smooth as possible for her and myself. My neighbor who has been an Xfinity customer for over 20 years at her current address is switching from Xfinity to Verizon FiOS due to the cost. We have already called the retention / customer solutions department a few times and there is nothing they can do to lower the price. I need to find out the proper way to assist her to disconnect her services, which consist of digital cable and internet. She has a Pace XG2v2 and an XB6. I will be driving over to the Xfinity store with her equipment to turn it in and get a receipt as proof t...